FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we provide FREE SHIPPING for our valuable customers.
SHIPPING INFORMATION
As the holiday season approaches, we want to ensure you're aware that delivery times may be slightly longer than usual due to the high volume of shipments. While we're working tirelessly to meet your delivery expectations, the increased demand during this festive period might cause some delays.
We recommend placing your orders in advance to allow ample time for processing and shipping. We appreciate your patience and understanding during this busy time.
We remain dedicated to providing exceptional service and will do our utmost to minimise any inconvenience caused by these delays.
Shipping time varies by location. Our standard shipping time is 7-15 days for most States.
Shipping time varies by States. These are our estimates:
|
Location |
Estimated Shipping Time |
|
Victoria (Melbourne Metro) |
7-15 Business days |
|
New South Wales (Sydney Metro) |
7-15 Business days |
|
Queensland (Brisbane Metro) |
7-15 Business days |
|
South Australia (Adelaide Metro) |
7-15 Business days |
|
Western Australia (Perth Metro) |
7-15 Business days |
|
Tasmania |
10-20 Business days |
|
Northern Territory |
10-20 Business days |
|
New Zealand |
10-20 Business days |
- This doesn’t include our 1-3 day processing time.
- All shipping times exclude clearance/customs delays
- The processing of an order starts only when the payment for an order has been cleared.
Please feel free to contact us if you have any concerns regarding your region shipment times.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available.
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us at info@chestoftoys.com.
LOST/MISSING PACKAGES
Chest of Toys is not liable if the incorrect address is placed during the checkout process. Please make sure that your billing and shipping address is correct before processing your order. If we have made an error we will fully take responsibility of the original order that was made for you at no charge.
Incorrect Address
It is the responsibility of the buyer to enter the shipping address correctly. If the package gets lost due to incorrect address Chest of Toys will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
We make every attempt to validate the shipping address provided at checkout to ensure it is recognised as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
If the package gets returned to us due to incorrect address, we can reship it to the correct address, however, you will be liable for the accrued shipping costs, or we can provide you with a refund where the shipping cost will be deducted
CUSTOMS
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.
